Skip to main content
Best Practice
3 min read

Best practices for text campaigns

Text is a powerful channel for engaging shoppers and boosting sales, with 33% of Gen Z shoppers preferring text over other channels. Discover actionable tips for how to send campaigns that add to your bottom line.

Text messages that generate sales and build engagement

You've already learned essential best practices for text message campaigns. Now, explore effective strategies and examples to elevate sales and engage customers through compelling content with this guide.

‍

Drive more revenue:

Create promotional text message campaigns

Text messages are a highly effective channel for notifying subscribers about new releases, special offers, and exclusive discounts. Leverage promotional campaigns to drive new or repeat business from subscribers.

Image of a flash sale SMS message

1. Campaign types

To alert customers about time-sensitive opportunities, launch campaigns for new product alerts, flash sales, holiday promotions, and last-chance deals.

2. Target audience

Target all active subscribers who have opted in to receive messages at least once a week. Ensure you exclude any subscribers who have experienced delivery errors in the past 30 days to maximize reach and effectiveness.

3. Copy strategy

Highlight urgency and include clear calls-to-action to motivate quick responses. Emphasize limited availability and time-sensitive offers to drive immediate engagement.

Increase the perceived value:

Send text message subscriber exclusives

Build anticipation and reward engaged subscribers with an exclusive connection. Provide sneak peeks, teasers, or previews of upcoming products, services, or content to offer a unique experience to subscribers.

1. Campaign types

Focus on campaigns that highlight the benefits of text message subscriptions, such as early access to sales, exclusive promotions, pre-order privileges, and subscriber-only waitlists.

2. Target audience

Target segments that value exclusivity and reward loyalty, such as those engaged with text messages in the last 90 days and VIP customers.

3. Copy strategy

Emphasize that the message is exclusively for text message subscribers and use personalization to create a unique experience. Highlight special access and personalized offers to enhance the feeling of exclusivity and reward loyalty.

Image of a subscriber exclusive SMS message
Connect with your audience:

Design interactive text message campaigns

A unique idea to engage customers via text message is to have fun with it and go beyond encouraging a sale. Send text message campaigns that are interactive and entertaining, but informative.

Image of an interactive quiz SMS message

1. Campaign types

Use text message campaigns to promote events, engage subscribers, and grow your brand with special event invitations, giveaways, social media challenges, and quizzes for recommendations or points.

2. Target audience

Target highly engaged recipients, including those active in the last 90 days and VIPs, as they are most likely to participate in these interactive campaigns.

3. Copy strategy

Send valuable, non-sales content that builds anticipation and engagement. Provide clear instructions and consider directing subscribers to a landing page for more information on giveaways or contests.

Best practices for text campaigns
Back to all resources