Credential page name change
To change your name on specific credentials
To submit a name change request, you must log into your credential wallet account generated by Klaviyo's digital credential provider, Accredible.
To do this, navigate to the
Accredible login page and use the email address associated with your certificate. If you don't already have an Accredible account, click "Forgot password?" to create one for yourself. (Not sure which email address that is? Use Accredible’s
Credential Retrieval Tool to see which ones return results).
Once logged in, follow these steps to submit a
Name Change request.
Klaviyo will receive a notification that a name change has been requested, and you should see that change reflected in 3 business days.
Note: You'll be required to submit separate name change requests for each credential you need updated. For example, if you need a name change on your Klaviyo product certificate and deliverability certificate, you'll need to submit 2 name change requests.
Note: Make sure to save your password in case you need to log into your credential wallet account in the future.
Credential wallet name change
To change the name that appears at the top of your credential wallet
Once logged into your credential wallet (see steps on how to log in above), you can update the name associated with your credential wallet account under Profile > Name. This will update the name that's displayed at the top of your credential wallet immediately.
Note: this will not update the name that appears on your specific credentials.
