Klaviyo service practitioner certificate

What if every service interaction could strengthen the customer relationship and inspire the next purchase? Learn how to improve Customer Agent and Helpdesk performance while bringing service and marketing together to create faster support, smoother customer journeys, and more opportunities for loyalty and growth. Complete the courses and final exam to earn a certificate you can share.

By the end of this certificate, you’ll be able to:

• Train and govern Customer Agent.
• Create custom Customer Agent skills.
• Improve Customer Agent performance.
• Prioritize and route Helpdesk tickets.
• Build escalation and handoff workflows.
• Streamline Helpdesk operations.
• Connect Customer Agent, and Helpdesk.
• Reduce customer journey friction.
• Evaluate K:Service performance.

Take this certificate if:

You have Customer Agent and Helpdesk enabled and want to learn intermediate strategies to improve performance, expand your use cases, and build a more connected service and marketing program.

Prerequisites:

We recommend setting up Customer Agent and Helpdesk in Klaviyo before taking this certificate.

Certificate details:

• 3 courses
• 1 certificate exam

Your instructors:

	Jenny Clark is a Customer Education Specialist at Klaviyo. She has a background in customer success and content creation. When not creating educational resources for Klaviyo’s customers, you can find Jenny choreographing for a competitive dance team, reading mystery novels, planning her own future novel, and spending time with friends and family.
	CJ Palmer is a Senior Customer Education Specialist at Klaviyo. Before this role, CJ spent 3 years guiding Klaviyo customers through onboarding and professional services. When not at work, CJ enjoys spending time with family, reading, and taking long walks with his Goldendoodle, Marshmallow.