Getting started with Customer Hub

A well-designed customer experience can turn one-time buyers into loyal customers. This course shows you how to set up Customer Hub, a personalized account page where shoppers can manage their profiles, view recommendations, and track orders, all without leaving your website. Learn how to customize it, simplify account management, and boost retention without needing a developer.

By the end of this course, you will be able to:

• Configure Customer Hub to create a personalized, signed-in shopping experience.
• Incentivize logins to drive engagement and repeat purchases.
• Set up content blocks to highlight loyalty points, exclusive offers, and account benefits.
• Enable self-service tools for order tracking, returns, and subscription management.
• Use product recommendations and dynamic offers to increase revenue.
• Integrate live chat and helpdesk tools to improve customer support.
• Customize Customer Hub’s design to match your brand without coding.

Take this course if:

You manage an ecommerce store and are looking for ways to improve customer experience and retention through personalization.

No prerequisites required. Perfect for ecommerce brands and marketers who want to improve the customer journey with Klaviyo.

DISCLAIMER: Customer Hub is a part of Klaviyo Service and access to the beta is being rolled out gradually. If you do not have access to the Customer Hub tab in Klaviyo’s main navigation yet, join the Customer Hub waitlist. Note that you must be on a paid Klaviyo email plan to be approved. Participation in this beta is only currently available in English for those who operate a Shopify Online Store.

While this product remains in beta, functionality is not complete, and will be subject to change frequently throughout the beta period. By enabling Customer Hub through the onboarding workflow, you agree to the beta terms and conditions. While this feature is free during the beta period, it will be sold separately upon launch to general availability.

For feedback about Customer Hub functionality, contact customerhub@klaviyo.com.

Your instructor:

CJ Palmer is a Senior Customer Education Specialist at Klaviyo. Before this role, CJ spent three years helping Klaviyo customers in onboarding and professional services. Outside of work, CJ enjoys spending time with family and taking long walks with their big Goldendoodle, Marshmallow. Connect with CJ on LinkedIn or the Klaviyo Community.