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    Best Practice
    3 min read

    Best practices for SMS campaigns

    SMS is a powerful channel for engaging shoppers and boosting sales, with 33% of Gen Z shoppers preferring SMS over other channels. Discover actionable tips for how to send campaigns that add to your bottom line.

    SMS content to generate sales and build engagement

    You've already learned essential best practices for SMS campaigns. Now, explore effective strategies and examples to elevate sales and engage customers through compelling SMS content with this guide.

    Drive more revenue:

    Create promotional SMS campaigns

    SMS is a highly effective channel for notifying subscribers about new releases, special offers, and exclusive discounts. Leverage promotional campaigns to drive new or repeat business from SMS subscribers.

    Image of a flash sale SMS message

    1. Campaign types

    To alert customers about time-sensitive opportunities, launch campaigns for new product alerts, flash sales, holiday promotions, and last-chance deals.

    2. Target audience

    Target all active SMS subscribers who have opted in to receive messages at least once a week. Ensure you exclude any subscribers who have experienced SMS delivery errors in the past 30 days to maximize reach and effectiveness.

    3. Copy strategy

    Highlight urgency and include clear calls-to-action to motivate quick responses. Emphasize limited availability and time-sensitive offers to drive immediate engagement.

    Increase the perceived value of SMS:

    Send SMS subscriber exclusives

    Build anticipation and reward engaged SMS subscribers with an exclusive connection. Provide sneak peeks, teasers, or previews of upcoming products, services, or content to offer a unique experience to SMS subscribers.

    1. Campaign types

    Focus on campaigns that highlight the benefits of SMS subscriptions, such as early access to sales, exclusive promotions, pre-order privileges, and subscriber-only waitlists.

    2. Target audience

    Target segments that value exclusivity and reward loyalty, such as those engaged with SMS in the last 90 days and VIP customers.

    3. Copy strategy

    Emphasize that the message is exclusively for SMS subscribers and use personalization to create a unique experience. Highlight special access and personalized offers to enhance the feeling of exclusivity and reward loyalty.

    Image of a subscriber exclusive SMS message
    Connect with your audience:

    Design interactive SMS campaigns

    A unique idea to engage customers via SMS is to have fun with it and go beyond encouraging a sale. Send SMS campaigns that are interactive and entertaining, but informative.

    Image of an interactive quiz SMS message

    1. Campaign types

    Use SMS campaigns to promote events, engage subscribers, and grow your brand with special event invitations, giveaways, social media challenges, and quizzes for recommendations or points.

    2. Target audience

    Target highly engaged recipients, including those active in the last 90 days and VIPs, as they are most likely to participate in these interactive campaigns.

    3. Copy strategy

    Send valuable, non-sales content that builds anticipation and engagement. Provide clear instructions and consider directing subscribers to a landing page for more information on giveaways or contests.

    Best practices for SMS campaigns
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