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    Develop an omnichannel content calendar

    Course overview
    Lesson
    4 min read

    Craft a robust discount strategy for your brand

    Learn how strategic discounts and promotional offers can help you acquire new customers and increase average order value across your store.

    Build a discount strategy that both drives growth and protects ROI

    Providing your subscribers with a discount is a common mechanism for encouraging conversion. Sometimes, 20% off is all you need to purchase that item that’s been sitting in your cart!

    However, discounting without strategy can be more harmful than helpful; it’s crucial to offer the right incentives to the right people, to protect your margins while growing your revenue.

    In the video below, you’ll learn how to build an advanced discount strategy that helps you accomplish just that.

    Compare static codes versus unique codes

    There are 2 types of coupon codes that you can use: static codes and unique codes . Let’s explore the recommended applications of each type.

    Static codes

    Unique codes

    Definition

    A static coupon code is a phrase or alphanumeric string that unlocks a specific discount.

    Unique, sometimes called “dynamic,” codes are a random series of numbers or letters that a recipient can use 1 time. Each recipient will receive their own coupon code, and no 2 recipients will have the same code.

    Pros

    • Shareable across messages because every customer can input the same code (for example WELCOME10 could be a static code).
    • Easy to manage from your ecommerce platform.
    • Easily redeemable because they are usually easy for customers to remember.
    • Quick to generate; simply type the code into your message after you’ve set it up in your ecommerce platform.
    • Builds exclusivity with users since they each have their own unique redeemable code.
    • Limits code abuse and oversharing of discounts since codes are unique to each recipient.
    • Can provide greater rewards or discounts for higher value activities due to the more controlled nature of the unique code.

    Cons

    • Code can be widely shared, meaning you may lose more margin on your products than originally intended.
    • Limited control over which specific customer segments can use the code.
    • Feels less exclusive and urgent than unique codes due to their easily shareable nature.
    • Extra steps are required to generate unique codes on most ecommerce integrations.
    • Reporting or tracking may be more involved depending on your ecommerce integration.

    Use cases

    Static discount codes tend to be a great alternative to in-cart discounts.

    Static codes can be marketed as a central call-to-action within your overall campaign message. For instance, if you’re having a Fourth of July sale, you can send a campaign with the call-to-action of “Save now with the code REDWHITEBLUE at checkout!”

    You may also want to use a static code to easily track how often a code has been used and who used it.

    Unique discount codes work best when you are rewarding a recipient for taking a specific action, like signing up for your email newsletter.

    You only want that particular recipient to receive the benefit of their action, so using a unique code makes the reward experience feel more personal.

    Plus, customers are less likely to share a unique single-use discount code with someone else because they’ll lose the ability to use it themselves.

    Get inspiration for your coupons

    Now that you’ve learned about building a discount strategy, and the types of coupons available in Klaviyo, take a look at some example coupons and how you can distribute them across a number of channels. Click into the tabs to view each example.

    A sign-up form success message with an embedded coupon code

    Sign-up form

    If you’re offering a discount in exchange for opting in for marketing, you can easily deliver discount codes in the success message of your sign-up form.

    An email with an embedded coupon code

    Email

    Share your discount via emails, especially when the email is focused on driving conversions for a particular product, collection, or sale.

    A text message and a WhatsApp message delivering a coupon code

    Mobile messages

    Sending discounts via mobile messages creates urgency and drives faster redemption.

    Customer Hub dashboard with embedded coupons available

    Customer Hub

    Displaying unused discounts in Customer Hub is a great way to remind people of benefits as they’re actively browsing your site.

    Instagram post from Beantown sharing a coupon code in the caption

    Social media

    Share static discount codes via social media platforms to encourage your following to convert.

    Craft a robust discount strategy for your brand