Getting started with K:Service

The Getting started with K:Service learning path introduces you to Klaviyo's service tools: Customer Hub, Customer Agent, and Helpdesk. You'll learn how they work together to create seamless customer experiences while exploring key concepts, best practices, and workflows that help your team deliver personalized support, improve efficiency, and reduce costs.

In this path, you'll learn how to:

• Configure Customer Hub, Customer Agent, and Helpdesk for seamless experiences.
• Build knowledge bases for accurate, efficient support.
• Use dynamic offers and content to boost engagement.
• Route complex issues to the right team fast.
• Analyze performance to improve service quality.

Take this learning path if you are:

• Focused on improving the sales and support experience for your customers.
• Looking to decrease common questions in your queue through self-service and automation.
• Ready to consolidate your tech stack so all customer data lives in one place.

Learning path details:

• 2 courses
• 1 quick guide
• Approximately 1 hour 15 minutes to complete

Your instructors:

	Michaela Fooksa is a Developer Education Specialist at Klaviyo with a background in education and computational biology. When not at work, you can find her exploring local trails on skis or on foot, or curled up with a book. Connect with Michaela on LinkedIn or the Klaviyo Community.
	CJ Palmer is a Senior Customer Education Specialist at Klaviyo. Before this role, CJ spent 3 years guiding Klaviyo customers through onboarding and professional services. Outside of work, CJ enjoys spending time with family, reading, and taking long walks with his big Goldendoodle, Marshmallow. Connect with CJ on LinkedIn.