Getting started with K:Service

The Getting started with K:Service learning path introduces you to Klaviyo's service tools: Customer Hub, Customer Agent, and Helpdesk. You'll learn how they work together to create seamless customer experiences while exploring key concepts, best practices, and workflows that help your team deliver personalized support, improve efficiency, and reduce costs.

In this path, you'll learn:

• Configure Customer Hub, Customer Agent, and Helpdesk for seamless experiences.
• Build knowledge bases for accurate, efficient support.
• Use dynamic offers and content to boost engagement.
• Route complex issues to the right team fast.
• Analyze performance to improve service quality.

Take this learning path if:

You manage customer experience, support, or retention and want to unify your tools to deliver seamless, efficient, and personalized interactions across every channel.

Learning path details:

• 2 courses
• 1 quick guide
• Approximately 1.25 hours to complete

Your instructors:

	Michaela Fooksa is a Developer Education Specialist at Klaviyo with a background in education and computational biology. When not at work, you can find her exploring local trails on skis or on foot, or curled up with a book. Connect with Michaela on LinkedIn or the Klaviyo Community.
	CJ Palmer is a Senior Customer Education Specialist at Klaviyo. Before this role, CJ spent 3 years guiding Klaviyo customers through onboarding and professional services. Outside of work, CJ enjoys spending time with family, reading, and taking long walks with his big Goldendoodle, Marshmallow. Connect with CJ on LinkedIn.