Getting started with Helpdesk

Klaviyo Helpdesk is your all-in-one support hub, designed to bring every customer conversation, from email to mobile messaging to web chat, into a single workspace. In this course, you’ll learn how to get started, configure your support workflows, and measure success with key reporting tools. Learn how Helpdesk connects your Klaviyo data to give you helpful context to respond faster and build stronger customer relationships.

By the end of this course, you will be able to:

• Explain the value of consolidating customer support in Klaviyo Helpdesk.
• Set up and organize Helpdesk so all your conversations live in one place.
• Use tools like views, tags, and macros to streamline your workflow.
• Analyze response and resolution times to improve customer satisfaction.

Take this course if:
You’re a Klaviyo user looking to manage customer service efficiently without leaving your marketing platform. 

Your instructor:

Michaela Fooksa is a developer education specialist at Klaviyo with a background in education and computational biology. When not at work, you can find her exploring local trails on skis or on foot or curled up with a book. Connect with Michaela on LinkedIn or the Klaviyo Community.