For every manual process or time-consuming program within your client’s business, there is likely a technology solution that could solve one, or several, of their business pain points through automation. A truly seamless customer experience is when every touchpoint informs the next, and the experience feels intuitive. Explore examples of how text messages shine when combined with data from third-party integrations.
Shipping and order fulfillment
The best way to delight and retain customers is to make them feel supported in their purchase after they have decided to buy. Integrating a shipping or logistics solution with Klaviyo will allow you to create transactional updates that send through email, text, or both. Text messages related to orders and shipping status are the #1 most preferred type of text message that consumers want to receive. Set your clients apart from their competitors by configuring order update flows for text messages.
Explore all shipping and logistics integrations.
Collect reviews and user-generated content
Word-of-mouth marketing is the single most powerful marketing channel that a brand can leverage. Text messages are naturally conversational and direct, making it a great communication tool to use when asking for reviews on a product or service. Users can easily take photos from their phone, or post on social media with just a few clicks. By setting up text message automations to ask for reviews after a purchase, you can create an automated funnel of new marketing collateral that is constantly growing. Using one of our many integrations, you can collect these photos, videos, and other social collateral to use in future marketing campaigns.
Explore all reviews integrations.
Automated loyalty and rewards programs
So many brands struggle to retain customers, particularly in the retail space. The best way to retain customers is to reward them and incentivize them to keep coming back to you over competitors. Allow customers to earn points or rewards, and leverage text messages to remind them about their rewards that are stacking up. There is also a ton of additional value in creating a rewards program, as it helps with data unification and tracking since it typically requires an email address and login credentials. Help your clients increase their average customer lifetime value by building text messages into their loyalty setup.
Explore all loyalty integrations.